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Service Desk Administrator
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of:
Service Desk Administrator with German
Location: Gdansk Oliwa
Job type: B2B or Umowa zlecenie
Length: long-term cooperation
Rate: 69-80 PLN/h net on B2B or 50 PLN/h gross on Umowa zlecenie
Working hours: shift work 24/7
Start date: ASAP (max. in 1 month)
Languages: German C1, English B2
- Very good written and verbal communication skills in German (language proficiency)
- Good written and verbal communication skills in English
- Team player
- Goal-oriented approach
- Previous experience in customer support is nice to have
- Previous experience in working with languages (professional experience, collage projects, etc.) is nice to have
- Remote troubleshooting
- First point of contact for end users seeking technical assistance.
- Guide end user through technical problems
- Resolving end users issues in fast and efficient way
- Provide information on IT products or services based on end user query.
- Work based on ticketing system
- Current processes improvement
- Follow-up and update end user on status and information of issue reported.
- Competitive rate
- Preferential conditions for benefits: medical and sport package
- Friendly and open-minded team, international environment